Refund policy

Returns & Refunds

Ilojimape
Rudolf Enikeew
Tandoorweg 7, 80331 München, Germany
Email: info@ilojimape.store
Phone: +49 89 24090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ilojimape.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A tandoor, kazan or accessory must be returned complete and in its original packaging; a tandoor or kazan that has been fired and used cannot always be returned in a resaleable state, and a cured clay tandoor cannot. Unused units and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the weight and your outdoor base and clearances before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Clay liners, grates, skewers, seals, gloves and finishes wear with use and are stocked as spares — clay is a natural material that can develop fine surface cracks with normal use. Damage or a hazard from using a tandoor or kazan indoors or in an enclosed space, from lighting a clay tandoor too fast or dousing it with water, from lighter fluid, from a gas burner connected without a leak-test, or from a hot oven left near children is not a warranty defect, and these are for outdoor use only.