Shipping policy

Shipping

Ilojimape
Rudolf Enikeew
Tandoorweg 7, 80331 München, Germany
Email: info@ilojimape.store
Phone: +49 89 24090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Tandoors & kazan complexes

Skewers, ladles, brushes, gloves and covers ship by parcel; tandoors and kazan complexes are heavy and ship on a pallet, the XL tandoor and full complexes crated. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a tandoor is heavy and needs two or more people, and a clay body must be handled with care. Set on a firm, non-combustible base with the stated clearances, outdoor use only; connect a gas kazan burner via a leak-tested regulator. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.